Is it plugged in?

  While you may want to laugh we’ve been on countless service calls and those hour long support calls where the printer wasn’t connected, or the customer forgot to pay their internet bill.  While many technicians forgot the basics we can never forget the standards and basic procedures.  In this section we are going to…

OSX Password Removal

Via Single User Mode: 10.7 or above: Boot to single user mode hold Command + S during booting at terminal # /sbin/fsck -fy # /sbin/mount -uw / # launchctl load /System/Library/LaunchDaemons/com.apple.opendirectoryd.plist # ls /Users (locate user to reset) # dscl . passwd /Users/username password With OSX CD / USB Drive / Recovery Partition 10.6.8 or…

Offline System Backup

If a system won’t boot to use the tools built into Windows or you are moving to different non-compatible versions we recommend using the open source tool PartedMagic.  PartedMagic is a linux livecd designed for data recovery and contains various recovery tools.  Two tools in particular will offer us different options depending on the type…

Backing up Windows

There are multiple ways to backup Windows, if you will be reinstalling to the same machine, the exact same version, Dell / HP preinstall, Windows Vista Home, Windows 7 Professional 64bit, etc then Windows Easy Transfer can be a huge timesaver.   Windows XP The backup utility that shipped with Windows XP actually is quite…

Uninstalling Apple Programs

Apple prides itself on a clean operating system, with all files neatly located in .app packages and a unix directory structure.  While in general dragging an application to the trash can does remove it, there are many cases where you will need to manually remove the application.   To manually remove an application and all…

Windows Commands

Windows Commands Runas runas /user:[email protected] cmd   How To – Click Start, Click Run or Windows key + R and enter the command Click OK Type – Command allows you to view a file c:\type file.txt rmdir – Remove diretory with /s removes all files and subdirectories. Delete a Windows Service – sc delete “Adobe…

Mac Commands

Mac Commands   Boot Time Options and Commands Safe Mode = hold shift on boot Single User Mode = Command + S   Command + Option + Esc = Force Quit   Terminal Commands To view manual or details on a command you can put always type man (command)   Mount a disk = #…

Commands every IT tech should know

linux commands:   List of open files: lsof List of open files deleted lsof | grep deleted Kill process to remove locked / opened deleted fill kill #   Finddisk usage df -h Find Size of folders in current directory du -sh *   logging server: /etc/init.d/rsyslog   networking; /etc/init.d/networking   List files (attributes, list,…